CITY OF SAN ANTONIO

Notice of Claim

Notice of Claim

Frequently Asked Questions

Claimant (Owner) Contact Information


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Claim Details

In the next section describe in your own words where, when, and how the damage or injury occurred. Attach additional pages if necessary. Give names and addresses of others involved and/or witnesses, if known.
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Supporting Documents

Attach legible copies of all medical reports, medical bills and/or estimates of damages regarding this loss. For auto or property damage include, picture of VIN, picture of damages, clear pictures of damage.

File must be less than 20 MB.

Supported File Types: .doc,.docx,.rtf,.csv,.xls,.xlsx,.pdf,.txt,.png,.gif,.jpg,.bmp

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CITY OF SAN ANTONIO

Notice of Claim

City Charter Section 150

City Charter Section 150 - Liability of the City and Limitations Thereon.

"Before the City shall be liable for damages for the death or personal injuries of any person or for damage to or destruction of property of any kind, the person injured, if living, or his representatives, if dead, or the owner of the property injured or destroyed, shall give the City Manager or the City Clerk notice in writing of such death, injury, or destruction within ninety (90) days after same has been sustained, stating in such written notice when, where, and how the death, injury or destruction occurred, and the apparent extent of such injury, and the amount of damages sustained, provided, however, that in no event shall the City be liable in damages to anyone on account of any defect in, obstruction on, or anything else in connection with any sidewalk in the City, and provided further, that in order to hold the City liable in damages to anyone on account of any injury caused by any defect in, obstruction on, or anything else in connection with any street, alley, or plaza, bridge, riverbank, water course, or any public way, it must be shown that the City Manager, a member of the Council or some person having superintendence or control of the work for the City, had actual knowledge or actual notice of such defect, obstruction or other thing for a sufficient length of time before such injury was received, to have remedied or guarded against such condition of the street, alley or plaza before the injury was received."

Under Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007 (MMSEA), any entity that pays settlement, judgment, award or other payment after July 1, 2009 is required to report that claim to Medicare. To meet these mandatory reporting requirements, you will be required to submit your date of birth and social security number before payment is made on your claim. For additional information on MMSEA Section 111, visit: https://go.cms.gov/mirnghp.

Frequently Asked Questions

How long will it take for my claim to be processed?

  • The City’s Office of Risk Management will retrieve your Claim Form, enter it into our system, and assign it to a General Liability Claims Adjuster, who will investigate and evaluate your claim. You will receive a call from the General Liability Claims Adjuster within 5-7 days of filing a claim.

Will the City reimburse me for damages to my vehicle caused by a pothole or other road hazards on a City Street?

  • No. Texas Tort law section 101.021 determines whether the City and other governmental entities in the State of Texas can pay for damage caused by a pothole or road hazards in the street. Under State law, the City is not liable for property damage caused by the condition of its streets.
  • Road hazards include but are not limited to nails, construction objects, tree branches or other objects.

My claim was caused by CPS/SAWS/VIA should I file a claim with the City of San Antonio?

  • No, you would need to file a claim with the corresponding entity.

My claim is solely to request records such as police reports, contractor information, maintenance records, should I file?


Where can I find the Texas Tort’s Claim Act (TTCA)?


Should you have any questions regarding your claim, please contact:
Office of Risk Management/Liability Division
City of San Antonio
P.O. Box 839966
San Antonio, Texas 78283-3966
210-207-7204

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GR.1000-20-a.Legal.Claim.Notice of Claim
Rev. 3/25/2022